This web site is owned and operated by Brown Cow Organics who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Brown Cow Organics
Perridge Farm Pilton Shepton Mallet Somerset BA4 4EW United Kingdom
Phone: 01749 890298
Email: organics [at] browncoworganics [dot] co [dot] uk
VAT Number 131077992
Company No:5515748 5515748
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may telephone us to place your order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Choose Delivery Service and Provide Special Instructions Please select from the drop down box on each product which date you would like your order delivered. If there are any special intructions that we should be aware of then please add these to the comments on checkout.
We will deliver your order on the date that you have selected when placing your order. If we can not fulfil this date we will email you.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security All payments are taken through a secure payment system and we hold no credit card details on our system.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01749 890298 (International +44 01749 890298) or fax us on or write to us at Perridge Farm Pilton Shepton Mallet Somerset BA4 4EW United Kingdom
Brown Cow Organics do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Copyright, Privacy, Ownership and Rights -
This web site is solely owned by Brown Cow Organics.
The content of this site is copyright © Brown Cow Organics 2004-2016. Some images may be the copyright of various manufacturers of the products depicted or of various photographers.
Acceptable Use Policy -
Owners of other web sites may place links on their web sites that link to HTML formatted pages on this web site. We do not guarantee that any page other than the default home page will always be maintained and available. It is your responsibility to check continued functioning of your link. If you require a specific page to be always available then please contact us.
Owners of other web sites may not link directly to any content on this web site other than HTML formatted pages without the express permission of the site's owner. This applies specifically but is not limited to links direct to images, databases, data listings, forums, guest books or any other dynamic objects generated by this web site. If you wish to do so then you must obtain written permission from Brown Cow Organics.
Content may not be displayed on another web site in any way that implies or suggests that the content is other than our own without express permission of Brown Cow Organics. Content may not be held on another web server or used in any commercial form without the content owner's express written permission.
You may not harvest email addresses from this web site. You may not harvest web URLs from this web site excepting as part of a recognised search engine activity by an acknowledged search engine or similar index or directory. You may not harvest or otherwise obtain or use information from this web site for commercial resale or advantage.
Information Responsibilities -
As far as we are aware the information provided on this web site is accurate though not necessarily complete. Brown Cow Organics can accept no responsibility for the content of third party web sites listed on or linked from this web site.
Any links shown on this web site to other web sites are provided for your interest only and Brown Cow Organics has no control over such sites and thus no responsibility or liability for their content; nor do links to other sites imply any endorsement of their content.
Brown Cow Organics may email you in connection with your enquiries, orders and registrations. If you register to receive an emailed newsletter or other regular correspondence from us then you have the right to ask us to remove you from our list at any time and we will honour that request.
Legal Jusrisdiction -
This web site is designed, maintained and hosted in England in the United Kingdom. To the best of our knowledge the content and representation of this web site are legal under English law. Any legal issues will be treated under English law and any disputes will be under the jurisdiction of the English courts.
Frequently Asked Privacy & Security Questions -
Below are answers to a few Frequently Asked Questions on Privacy and Security. If you require clarification or have further questions then please contact us using our form on the Contact Details page. See the menu option FAQ for other information that may help you to use this web site.
Q. Do you publish my details that I supply to you?
A. We do not make any of your details public other than as required in the registration and management of your company. In particular we do not disclose your email addresses to spammers or any other person or organisation. An exception to this is if we are required to reveal your details for legal reasons.
Q. If I complain about a web site linked from your site will you do anything about it?
A. We take complaints seriously and will investigate any complaints made. If the complaint is justified then we will ban the offender from being listed in Brown Cow Organics links. Unless there is evidence of illegality we can do nothing more.
Q. If I complain about a web site do you give them my details?
A. Definitely not! We do not pass on your details to anyone unless you give express written permission. We ask that you give us a valid email address or other contact details so we may discuss the complaint with you and inform you of the outcome. We may not be able to inform you of any specific action taken.
Q. Why am I am getting spam from Brown Cow Organics?
A. We do not spam. The only emails you will receive from Brown Cow Organics are specifically to do with your communications, orders, emoos and enquiries.
Q. Why am I am getting viruses from Brown Cow Organics?
A. Unless we have a serious accident you will not receive viruses from our domains. The most likely explanation is that someone has our email address in their address book or has one or more of our web pages in their browser cache and that they have a virus which is using these details to send out viruses and, often, spam.
Q. How do I know it's not you sending out spam / viruses?
A. Almost all spam and virus header information, including the From (Sender's) address, is forged. There are some sites listed on Google that explain this and may help to trace the message. If the offending email traces to Gatenby Services, our hosting company, then we definitely want to know about it. Get in touch with us through the Contact page and we'll discuss it with you.
Returns Policy - Non-Food goods only
Your rights to return non-food goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your cow hide product order within 14 calendar days of ordering for a full refund, including the cost of delivery. You have an obligation to return the cancelled items within 14 calendar days of such cancellation. To cancel/return your order, you must contact us by email or telephone quoting the order number supplied to you on your order acknowledgement. Your refund will be paid within 30 days of goods receipt. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described. Any goods returned should be in a sale-able condition to be eligible for a refund.
These terms apply only to non food items on your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.