We aim to disptach your order within 7 working days, you will receive an email from our courier with your parcel tracking number once your goods have been dispatched, a signature is required on delivery of your item.
Delivery charge at November 2017 is £7.50 (excl vat which is additional) (subject to change without notice) up to 2kg parcel delivery next working day delivery from despatch, this increases to £10 +vat for hides.
Delivery charges are additional and parcels have to be signed for on delivery or collection.
Returns and Refunds Policy
We hope you will be happy with your purchase, however there may be times when you feel you need to return an item to us. Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a *change of mind, you can return it direct to us (*courier charges apply )
Refund of the item returned less any courier/postage charges will be refunded to your card once the item is confirmed as received in perfect re-saleable condition.
Faulty or Damaged item
Please notify our customer service team within the first 3 working days of receipt of your order if you believe the item you have received is faulty or damaged. Faulty or damage would be holes, tears, rips, split seams etc. Please remember - natural hide differences in shading and feel at different parts of the item is part of the hides natural beauty and is not a defect and returns are non-refundable as 'faulty' in this instance.
Change of mind
We appreciate that you may have a change of heart; however, please check compliance with the following before you decide to return an item because you have changed your mind.
The goods must be unused, in the original packaging and in perfect, re-saleable condition
"Change of mind' items that we receive back incomplete, used, damaged or defective are
non-refundable and you will be charged return courier/postage costs.
There is no need to worry if you have had a change of heart with your purchase, within 14 working days of receipt simply return direct to us at the address below, or call us on 01749 890298 for us to arrange collection of the item. The costs of returning the goods to us and the orginal courier costs sending the item to you are non-refundable in this instance.
Refund of the item returned less any courirer charges will be refunded to your card once the item is confirmed as received in perfect re-saleable condition.