FOR SALES AND ADVICE
01749 890298
01749 890298

Contact Us

Brown Cow Organics Perridge Farm, Pilton, Shepton Mallet, Somerset, BA4 4EW, United Kingdom.

Items:
Value:

 

Christmas Delivery & Collection







FREE Delivery UK Mainland food orders over £85

Deliveries
Thurs 21st December
(Latest Order 10am 18th December)

Collections
Choose Collect order at checkout
(Latest Order 10am 21st December)

Collect Wells Market
9am-3pm
Friday 22nd December
(Enter Wells Market in order comments box)

Collect from Farm
Saturday 23rd December
9.00am - 1.00pm
(Enter Farm in order comments box)

How can I track my delivery?
You will be emailed/sent an SMS by our courier with tracking details for your order & again once your order has been delivered.

IMPORTANT
Parcels can be left in a designated location if marked on your order in advance. Brown Cow Organics are unable to take responsibility for either the loss or condition of parcels not signed for - we therefore strongly recommend someone is available to sign for your order.

Free Delivery Terms








FREE carriage for UK Mainland food deliveries £85 and over.

PLEASE NOTE:
We do not have a farm shop, you can purchase directly from our website for doorstep delivery or order on our website and collect from markets we attend in Somerset.

Ordering Organic Beef & Yoghurt


You may discuss your requirements before ordering online
Call 01749 890298 10am-3pm Monday-Friday.

- Place orders by 10am Wednesday for Friday delivery (availability permitting)
- Place orders by 10am Tuesdays for bank holiday weeks (availability permitting)
- Choose delivery/collection date from drop down calendar on order
- If collecting at market state market location in comments box at checkout
- Beef orders normally dispatched Thursday for Friday delivery
- We are unable to deliver at weekends.

Each individual order is butchered, cut or made on the day of despatch and delivered the next working day (excluding Saturdays) ensuring that our packaging is kept to a minimum and that you receive the freshest, tastiest food direct from our farm to your door.

IMPORTANT INFORMATION
Your delivery arrives in WoolCool and/or ice packs which is proven on all testing to keep your meat and dairy chilled upto 48 hours from dispatch. We aim to deliver within 24 hours but should the delivery arrive after then (and under 40 hours) the contents will be safe for home chilling.

PLEASE ENSURE YOU RECEIVE AN EMAIL OR CALL FROM US CONFIRMING WE CAN MEET YOUR REQUIRED DELIVERY DATE

Delivery & Collection Information


DELIVERY CHARGE
£7.50 delivery charge plus VATat prevailing rate) for next day delivery service (for food only & UK Mainland currently).

Free delivery for each individual food delivery value £85.00 & over (excl vat). Separate delivery charges apply for Cow Hide products.

Parcels can be left in a designated location if marked on your order in advance, however if the parcel is not signed for Brown Cow Organics are unable to take responsibility for either the loss of the parcel or the condition of the contents - we therefore strongly recommend that someone is available to take and sign for your order.

COLLECT FROM MARKET
You may order meat and dairy in advance online for you to collect from any of our markets attendances - simply mark your order as a collection in checkout and which market location in the comments box.

Wells Somerset Farmers Market Every Wednesday
Every 1st Saturday in the month Midsomer Norton Farmers Market
Every 1st Sunday of December Frome Independent Market SFM Section

For our market days full information click here
Your Payment & Payment Security

Your Payment & Payment Security

Your payment is processed through SagePay on the Sage Pay platform and is totally secure. We do not at anytime see your card details, nor are they saved.

When you process your payment please be aware that your card will go through the sage pay 3D secure system which requires your own password, thereby adding another layer to the already totally secure online payment system. Please ensure your card is 3D secured as we are unable to accept orders where cards are not 3D authorised.

Once in receipt of your order your card will be authenticated and authorised via the SagePay system.
Once your order has been cut and packed ready for dispatch, the payment will be processed, again via the SagePay system; at no time do we have sight of your credit card information.

Your final order value is calculated according to the final weight of the meat ordered and may therefore differ slightly from the order acknowledgement you have received. Therefore final payment taken from your card may differ slightly to your order value due to discrepancies in final meat weights cut.

Organic Beef Weights and Measures


An approximate pack/item weight given is for the weight of the pack/item you will initially be charged on your order acknowledgement.

If you want specific weight cuts then please specify this with your order in the comments box where you are ordering in quantity rather than per kilo.

Some items where a pack content quantity is shown are still charged by kg and your final payment will be adjusted to reflect the actual per kilo weight/cost.

Slipper & Cow Hide Delivery Information

Our Slipper & Hide pricing excludes delivery cost.
Shipping charge for Slippers is £7.50 + vat
Shipping charge for Cow Hides is £10.00 per hide

Both Shipping charges are for UK Mainland only, if you are ordering for ofshore UK destinations, please contact us for pricing prior to ordering.

Cow Hide Slippers - Delivery & Returns information

Delivery
Delivery to UK Mainland addresses is included, please contact us for pricing for non Mainland and International delivery addresses.

Cow Hide Slippers Returns & Refund policy
Unwanted items can be returned for exchange or full refund (less the cost of delivery) provided they are returned within 7 workings days of purchase with a valid receipt or parcel summary document. They must be in an unworn/unused condition and in the original packaging.

Christmas Present returns policy - for items ordered as Christmas Gifts we offer an exchange service, please mark your order in the comments box 'Christmas Gift' and we will be able to exchange the item for an alternative colour or size for exchange requestes received up until the Friday of the first full week in January - simply provide your gift recipient with your original order number and name.

To return unwanted slippers, please send to Brown Cow Organics, Perridge Farm, Pilton, Shepton Mallet, Somerset BA4 4EW - Items received damaged or obviously worn will not be refunded - it is the responsibility of the purchaser to ensure returns are adequately packed to avoid damage during transit.

For return/refund of damaged slippers, please contact us by email in the first instance through our contact us page quoting your order reference number, your email address and daytime telephone number where we can contact with you and we will be in touch to advise what to do next.